Privacy policy
PRIVACY POLICY
Last updated: August 24, 2026
OVERVIEW
Kohvella (“we”, “us” or “our”) operates this online store and website and provides the related products, services, content and features (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us or otherwise interact with our Services.
PERSONAL INFORMATION WE COLLECT
When you interact with Kohvella, we may collect personal information that identifies you or can reasonably be linked to you. This may include your name, email address, phone number, billing address, shipping address, order information, products you purchase or view, payment and transaction information, communications with customer support, device information, IP address, browser information and information about how you interact with our website. Payment information may be processed securely by Shopify and other payment providers rather than being directly stored by Kohvella.
HOW WE COLLECT YOUR INFORMATION
We may collect personal information directly from you when you place an order, create an account, contact customer support, subscribe to communications or otherwise provide information to us. Certain information may also be collected automatically when you use our website through cookies and similar technologies. We may also receive information from Shopify and other service providers that help us operate our store, process payments, fulfil orders, provide shipping and deliver other business services.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to operate and improve Kohvella and provide our Services to you. This includes processing payments and orders, arranging fulfilment and shipping, providing order and tracking updates, handling returns and refunds, providing customer support, preventing fraud and maintaining the security of our store. Where permitted by applicable law, we may also use information to understand how customers use our website, improve the shopping experience and provide marketing or promotional communications. Customers can unsubscribe from promotional emails using the unsubscribe option provided in those communications.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties where necessary to operate our store and provide your order. These may include Shopify, payment processors, fulfilment providers, shipping carriers, technology providers, analytics providers and other service providers that perform services on our behalf. For example, information such as your name, shipping address and order details may need to be provided to our fulfilment and shipping partners so that your order can be prepared and delivered to you. We may also disclose information where required by law, to respond to valid legal requests, prevent fraud or protect our rights and the rights of our customers.
SHOPIFY
Our store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our store so that Shopify can provide and improve its services. Information you submit through our store may therefore be transmitted to and processed by Shopify and its service providers. Shopify may process information in countries other than the country where you live. You can review Shopify’s Consumer Privacy Policy and Privacy Portal for further information about how Shopify processes personal information and the privacy rights available to you.
PAYMENTS
Payments made through our store may be processed by Shopify Payments, PayPal or other payment providers available at checkout. These providers may collect and process payment and transaction information according to their own privacy policies and security practices. Kohvella does not receive or store your complete payment card details when they are processed directly by these payment providers.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember customer preferences, understand how visitors use our Services, improve website performance and, where applicable, provide advertising or marketing. Depending on your location and applicable law, you may have options to control certain cookies or advertising-related uses of your information.
MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information to send promotional communications or provide advertising relating to our products and Services. You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those emails. Even if you unsubscribe from marketing communications, we may still send important non-promotional communications relating to your orders, payments, account or customer-service requests.
THIRD-PARTY WEBSITES
Our Services may contain links to websites, applications or services operated by third parties. Kohvella does not control these third parties and is not responsible for their privacy or security practices. We recommend reviewing the privacy policies and terms of any third-party websites or services you choose to use.
CHILDREN’S PRIVACY
Our Services are not specifically directed toward children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law. If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so we can review the request and take appropriate action.
SECURITY AND DATA RETENTION
We take reasonable steps to protect personal information handled through our Services. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary to provide our Services, maintain appropriate business and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information. These may include requesting access to personal information we hold about you, requesting correction of inaccurate information, requesting deletion in certain circumstances, obtaining a copy of certain information or opting out of certain marketing or targeted advertising activities. These rights may be subject to exceptions and requirements under applicable law. We may need to verify your identity before completing certain privacy requests.
INTERNATIONAL PROCESSING
Because Kohvella uses Shopify and other international service providers and fulfilment services, your personal information may be transferred, stored or processed outside the country in which you live. Where required, personal information will be handled in accordance with applicable privacy and data-protection requirements.
COMPLAINTS
If you have a concern or complaint regarding how we handle your personal information, please contact us using the details below. We will take reasonable steps to review and respond to your concern. Depending on where you live, you may also have the right to contact the relevant privacy or data-protection authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal obligations. When we make changes, we will update the “Last updated” date displayed at the beginning of this policy and provide additional notice where required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices or would like to make a privacy request, please contact:
Kohvella Customer Support
Email: support.kohvella@gmail.com